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Acoustic Guitar Review - zad20mahogany

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zad20mahogany

zad20mahogany
Henry Hirsch <****ryhirsch@yahoo.com>
Model: zad20mahogany

How did you hear about this brand?
Found on Ebay

How does this guitar compare with your old guitar, other guitars, or guitars you've tried in stores?
This guitar plays easier than any other Martin I tried at my local Guitar Center, regardless of price. And, the rich bass and sustain rival that of $2000 models

What's your favorite part about this guitar?
My evaluation after 3 months, in order: 1- Easy playability ( I've had to train myself to press the strings easier because I was used to my older Alvarez which was an exercise in finger strength). 2- sound, very rich with great bass response and uniform sustain across the spectrum. 3- Looks and materials; it has the fine detail, workmanship and materials of much more expensive guitars. Honestly, I don't understand the appeal of a Martin, unless you're willing to spend $3000 or more.

If you didn't know the price of this guitar what would you estimate the price to be?
$2000 or more

How would you rate customer support?
10 out of 10. I design customer support programs for a living so I know a little bit about this topic. Denny responds to your emails within hours. There's no transfer to a "Customer Support" department. You communicate directly with Denny Jr. See my additional comments below...pretty amazing.

Would you recommend this guitar to others…if so why?
Yes - see my other comments.

Additional comments:
Why Zager customer service is second to none and why you owe it to yourself to try a Zager: * I ordered a Zager Parlor...thought I'd like the smaller size, played it for a few days and wasn't happy. Wanted to try a ZAD20. * Denny sent me a pre-paid return mailing label, no questions asked, and shipped my new ZAD20 immediately, BEFORE I returned my Parlor (now that's trusting your customer!) * My new ZAD20 arrived, but didn't seem to play as advertised * I described the problem to Denny via email and he ASKED ME to please return it because "something didn't sound right." Again, he supplied a pre-paid return label. * My new ZAD20 arrived and I've enjoyed it ever since * Oh, yea, and each guitar comes with an extra set of Martin strings, 5 Zager oversized picks, Zager t-shirt * I also purchased the case, which is top-notch. I highly recommend you do the same.


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